Private Policy

Information we collect

When you visit E-ToysWorld.com, we collect customer information to improve the content of our Web sites, to enhance your on-line shopping experience and for marketing and promotional purposes. Each time you visit our Web sites, our web server automatically recognizes your domain name and what type of browser you are using. We collect the e-mail addresses of those who communicate with us via e-mail, and collect customer information gathered in the course of processing sales transactions. We do not gather personally identifying information about you when you visit this site, unless you choose to provide such information to us.

If you supply us with your e-mail address, you may receive periodic e-mails from us announcing product information, promotional events, or update to our Web sites. If you supply us with your postal address, you may receive periodic mailing from us, including promotional offerings. If you do not wish to receive such email updates, send an email to customerservice@etoysworld.com indicating your e-mail address. If you do not wish to receive periodic marketing materials, send an email to customerservice@etoysworld.com indicating your postal address as applicable.

Kids

We do not knowingly collect or use any personal information from children (minors younger than 13). If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to customerservice@etoysworld.com

Security

The Web sites make every effort to protect your online order information by using Secure Socket Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. To check the security of your connection, look at the lower left-hand comer of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site will change from "http" to "https". Some browser and firewall's do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can't access the server, you can place your order by calling our Customer Care department at 626-215-0390

Limits of Responsibility:

 

All E-ToysWorld products are sold under this warranty and disclaimer

RADIO CONTROLLED AIRPLANES, HELICOPTERS AND ALL PRODUCTS RELATED TO THEM ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE.

We accept NO responsibility for crash damage; it is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error.
We accept NO responsibility for improper installation of our products.

The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by E-ToysWorld.com. User is required to read all instruction manuals and follow the manufacturer’s guidelines. E-ToysWorld.com DOES NOT accepts responsibility for injury, crash or damage, loss of kits or accessories, or parts and materials that occurs during the use of any radio-controlled model. Great care shall be taken when using RC products. If you have questions or concerns, contact us at support@etoysworld.com

 

Defected Item:

 

Please contact the Customer Service Department at: support@etoysworld.com to obtain a RMA # (Return Merchandise Authorization) to return the defective item for a replacement. We refuse shipments that are returned back to us without an RMA #. We reserves the right to return the defected merchandise back to the customer at customer's shipping expense if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form. We DO NOT allow exchange defected items for different items or models.

Note: Customers must inform support@etoysworld.com of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.

 

Return & Exchange:

 

We will accept merchandise for return that was purchased from etoysworld.com within 30 days of receipt. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. Return or exchange must be reported within 7 days upon receiving the order. We refuse shipments that are returned back to us without RMA #s. All returns must (NO EXCEPTIONS) be accompanied by an RMA number. To obtain an RMA number, please email us at support@etoysworld.com. Finally, customers must agree to the following upon shipping a merchandise back to us:

1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number. 3) We do not responsible for lost packages.
4) We do not reimburse return shipping costs or refund shipping costs.
5) The merchandise must be in Brand New and Unused condition and in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return/exchange.
7) All returned items are subject to 15% restocking fee.

 

Missing / Received Wrong Item in Order:

 

Please contact the Customer Service Department immediately at sales@etoysworld.com upon receiving the order.

Note: Customers must inform etoysworld.com of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.

 

Payments:

 

Visa

Master Card

Discover Card

American Express 

Paypal 

International Order:

 Sorry for the inconvenience, E-ToysWorld didn't take any international order at this time.

 

Change / Cancel Order:

 

You may change or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.

To make changes to your order please contact our Customer Service Department at:

Email: sales@etoysworld.com

 

Price & Terms:

 

Price, specification, and terms are subject to change without notice. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer pays return shipping on all services. We reserve the right to refuse service to anyone.

 

Processing Time:

You can expect your order to be processed within 1 to 2 business days (Monday - Friday, 12:00AM - 5:00PM PST), provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.

 

Backorders / Preorders

 

We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the arrival of the product. This allows us to get the product to you faster.

Orders containing combinations of pre-order items and in stock merchandise will be broken into separate orders. Each of the separate orders will ship as soon as the merchandise becomes available. Shipping charges will apply to each of the orders independently. From time to time, etoysworld.com will offer special promotional items with preorder/backorder. Due to limited availability, these promotions can only be offered while supplies last.


 
Copyright © E-Toysworld, All rights reserved. All prices and specifications are subject to change without notice.
E-ToysWorld is not responsible for typographical errors.
All typographical errors are subject to correction.